Shipping & Returns

In the interests of hygiene and consumer safety, items can only be returned for a refund if they are unopened, unused and in a resaleable condition, and this must be done within 14 days. Please note that we do not cover the cost of returning the order and we suggest a tracked service to ensure safe delivery as we are not responsible for the returned order until it reaches our warehouse.

 

Unfortunately, we are unable to process any refunds or exchanges for products that were not purchased on deborahclaytonskincare.com 

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Need to return an item?

 

If you wish to make a return, please contact us by sending us a message on deborahclaytonskincare.com to arrange a refund.

 

Once we have received your parcel and allowing for the extra measures for the health and safety of our team, we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly. Please allow 10-14 working days for your return to be processed and for our customer care team to contact you.

 

All refunds will be processed back on to the card originally used for purchase.

 

All products bought online must be returned by post. 

 

We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.

 

We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.